Support
Our devices come with ongoing support and warranty for the duration of the service.
Looking for Support? Before opening a support ticket, please take a look at these common questions. You can also reach out to our friendly support staff by emailing your enquiry to support@skytrack.com.au or calling 03 9653 9305.
Need a replacement device? We dispatch devices via Express Post. Typical delivery times are 1-2 business days.
Contact the Securitas Control Room. Call 1300 656 660 at any time, 24/7. Please have your device number and voice code ready for verification.
Common questions
I’ve just received my duress alarm however, the GPS location reported in the platform is incorrect.
After turning my device on, it turns itself off.
How do I turn the device off?
I’ve pressed the SOS button, but nothing happened
I’ve received a replacement device; do I need to activate it?
Open a support ticket
If you're an active SkyTrack customer, please enter the details of your support request below. We typically respond within one working day.
Have a question? It's worth checking the answers to these common questions.
If you're not a SkyTrack customer and have a general enquiry, please fill out the contact form.